Convergys Huge BPO Openings for Inbound Voice Process Thane December 2011

Company Name: Convergys India Services Pvt Ltd

Job Designation or Job Role:  Customer Service Representatives

Candidate Educational Qualification:

Graduate Freshers or Experienced & Under-Graduates with min 6 months International BPO experience.

Candidate Experience Required :Freshers or Experienced

CTC or Package Offered: Best in Market

Job or Work Location: Thane

Functional Area : ITES/BPO/KPO, Customer Service, Ops.

Area of Working: BPO/ITES

Candidate Profile & Job Description:

Openings for Customer Service Representatives in Thane.

We are hiring for an Australian Telecom process. Looking forward to meet candidates for an International Voice Process with Good Communication skills and a willingness to work in shifts.

Graduate Freshers or Experienced & Under-Graduates with min 6 months International BPO experience.

Principal Duties and Responsibilities:

1. Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
2. Listen attentively to customer needs and concerns; demonstrate empathy.
3. Clarify customer requirements; probe for and confirm understanding of requirements or problem.
4. Meet customer requirements through first contact resolution.
5. Confirm customer understanding of the solution and provide additional customer education as needed.
6. Prepare complete and accurate work and update customer file.
7. Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
8. Effectively transfer misdirected customer requests to an appropriate party.
9. Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
10. Participate in activities designed to improve customer satisfaction and business performance.
11. Place and/or receive customer inquiries that may require deviation from a script or sales flow process.
12. Provide answers and/or advice to customers based on their particular requirements and customer profile.
13. Update customer records.
14. Troubleshoot research and analyze customer problems with installation, billing, service upgrades/downgrades and disconnects.
15. Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs.
16. Maintain broad knowledge of products, pricing, promotions, procedures, and other important issues through management communications, meetings, client focus groups, and formal training.

CLICK HERE TO APPLY FOR THIS JOB

Company Profile:

Convergys Corporation is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 70 countries speaking nearly 35 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world's leading companies in many industries including communications, financial services, technology, and consumer products.

Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio, Convergys has approximately 74,000 employees in 77 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia. For more information visit www.convergys.com

Company Website: http://www.convergys.com/